At BLUE VELVET, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent, Below you’ll find a list of all our store policies. In order to serve our customers better we developed our return and shipping policies and overall store policies to suit the various ranges of our customers, all orders will be shipped through royal mail and will take four to six days on average within the UK, orders on sale cannot be exchanged for a refund and all items can be exchanged if there is a valid reason like a damaged, missing or wrong item, in such cases a store credit can be issued to your account or a refund to your debit card, If you can’t find the information you’re looking for - please don’t hesitate to contact us today!